Self-Service 

Want to find answers on your own?  Click Explore the Knowledge Base below to find self-help now.

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 Drop-in Support

Drop-in Support via Zoom is available for one on one support.  We have support options for general support as well as specific areas.  We identified these areas to ensure we have the experts on hand to get you the answers you are looking for.

Drop-In Support  

 Chat With US

Chat online with a Help Desk representative.  Click Chat With Us below.  

Chat with Us

Ask Information Technology Chat Hours:

  • Monday-Thursday: 8:00am - 5:00pm
  • Friday: 9:00am - 4:00pm

 Help Tickets

Can't find the answer you are looking for using our Knowledge Base? You can submit a help ticket using the Submit a Help Ticket link below.

Submit a Help Ticket   My Tickets

 Need additional help, Click Here.

 Download Microsoft Office

TCC's Microsoft Office benefit allows current faculty, staff, and students to download the latest versions of Microsoft Office at no cost. Each user can install Microsoft Office on up to five devices. Click Download Microsoft Office below.

Download Microsoft Office on Your PC 

Download Microsoft Office on Your Mac

 

IT News & Updates

Holiday Phone Message
Tue 11/24/20 3:43 PM
If you would like to forward your phone to the holiday message, please see the Knowledge Base article How to Use Call Forwarding:   https://tcc.teamdynamix.com/TDClient/KB/ArticleDet?ID=44805   In the future, if you ...
Update: Voice Quality Issues for Off-campus Calls (static)
Tue 11/3/20 12:18 PM
The voice quality issue has been identified within the AT&T network and remediation is underway. We will update the campus when the issue has been fully resolved.   Thank you, ...
Voice Quality Issues for Off-campus Calls (static)
Mon 11/2/20 2:39 PM
We are investigating an issue that is causing static on calls made to external numbers. We have opened a ticket with our third party vendor and will provide more information ...
A change to MFA while on campus
Mon 10/12/20 3:22 PM
A few weeks ago we required employees to use a new set of requirements for passwords and added the use of MFA, or multi-factor authentication (using an Authenticator app or ...
Reminder: Upcoming changes to passwords/passphrases and multi-factor authentication
Mon 10/5/20 1:03 PM
Reminder:   Tonight we will be implementing security enhancements for accessing TCC systems.   Tomorrow, you will be prompted to change your password when you sign-in to a TCC system, ...