OneDrive Frequently Asked Questions

What is OneDrive?

-OneDrive for Business is an integral part of Office 365 and provides a place in the cloud where you can store, share, and sync your work files.

OneDrive Web App vs OneDrive Client

-The OneDrive client allows you to sync files from your cloud storage to your local machine. While this does take up space on your computer, it allows you to access those files even if you don’t have access to the internet. OneDrive does require some initial setup, but afterwards you can not only sync files from your cloud storage, but also departmental documents from SharePoint.

-The OneDrive web application has the major advantage of allowing access to all of your files without having to use valuable hard drive space (this is especially useful for tablet or devices with limited storage). The web app also requires an active internet connection to access your files. If you are working on a file that is stored in the cloud and lose connection to the internet, you will be unable to continue working if you close the file.

-While both solutions’ goal is to provide access to your files stored in the cloud, they have different approaches while trying to accomplish the same thing. Depending on the type of device you are using, the way you access your data might be different.

How do I download the OneDrive Sync Client?

-You can download the OneDrive sync client from this address:  (Mac, Windows, and Mobile Devices)

What does ‘Sync’ mean?

-Syncing your data means that you will have a copy on a local computer as well as in the cloud.  You can easily save documents directly into your OneDrive folder and the data is then "synced" to the cloud. Whenever you sync files to your computer it will take up storage

Can I use OneDrive on my phone?

-With OneDrive, you can access your files from any device, anywhere in the world with an internet connection.

How do I upload a file?

-There are two ways to upload a file. The first way is to install the sync client. Once you have install the client, it is just like a document library on your local computer. The other way is to sign in to and drag and drop your files.

How do I share a file or folder?

- To share a file, click on the 3 dots next to the file or folder name (…) or click on the "lock" symbol.  Select "Share".  To add TCC users, type in the user's last name and select from the directory. If you want to share a file without requiring a login, open your document and go to Sharing. Select "Get a Link". You can create a "read only" or "edit" link to send to anyone via email. Just remember, anyone you send this link to can forward the email to anyone they choose.

Can I create a new document in the browser?

Yes, you can create a new document by clicking on New – Type of Document you wish to create in the header bar.  It will automatically use Office Web Apps to create the document.  You can switch to using your "full" Office application (e.g. Word) by going to the File menu and click on "open in Word".  This will give you the full functionality of your local Office apps.

How do I create a new folder in OneDrive?

-In a web browser, click New – Folder in the header bar.

-If you have the sync client, you can create a new folder like you normally would on your computer.

How much cloud storage do I have access to?

-Everyone receives (1) Terabyte of document storage

What characters cannot be used in OneDrive?

-Invalid file or folder name characters in OneDrive for Business on Office 365 include % * : < > ? / \ |


Article ID: 26055
Wed 3/1/17 10:31 AM
Tue 3/7/17 10:59 AM