How to Initially Register for the Self Service Password Reset Tool

***Note: This article uses two devices to register for Self Service Password Reset.  If you are registering only using a mobile device, go to How to Set Up Microsoft Authenticator App from a Mobile Device

TCC offers a simple means to empower users to reset or unlock their passwords or accounts. 

As an end user, you can reset your password or unlock your account without having to speak to a person using Self-Service Password Reset (SSPR). Before you can use this functionality, you have to register using one or more approval methods. We highly recommend using the Microsoft Authenticator App as it provides a more secure method.

1. Open the web browser on your device and go to

2. Type your TCC email address, click Next.

3. Type your TCC password, click Sign in.

4. You will be prompted that more information is required, click Next

5. To setup the Microsoft Authenticator App, click Next. To set up a different method, skip to step 11.

6. Dependent on your mobile devices operating system, install the Microsoft Authenticator app (on mobile device):

7. To setup your account, click Next.

8. From your mobile device, scan the QR code then, click next


9. You will be prompted to test, from your mobile device, tap Approve.

10. Upon successful completion, you will receive the following notification, click Next.

11. There are several methods to proving you are who you say you are. We highly recommend using the Microsoft Authenticator App as the primary method and we suggest that you register multiple methods to provide flexibility when another method is unavailable.

To Setup Authentication Phone, please go to the link below:

To Setup Authentication Email, please go to the link below:

To Setup Your Security Questions, please go to the link below:


Article ID: 35698
Wed 8/23/17 10:05 AM
Wed 9/23/20 9:51 AM